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Visitors left so many comments on my Don't buy from DVDsoon.com! page that they were starting to make the page slow to load. I've moved the older comments to this archive page; to read the more recent ones, or leave a comment of your own, see the main page.
Byron from 142.163.162.197 at Sat, 10 Dec 2005 04:41:04 +0000:
9086 - 8316 Québec Inc owes me $136.00 The "new owners" are the same people. Different name. They're keeping the money.
Matt from 69.63.62.226 at Sat, 10 Dec 2005 13:29:22 +0000:
I'm not sure it's accurate about the new owners being the same people. The claim in the mail I got was that the site is *shutting down* - not just being taken over by another company - with existing orders being transferred to "Canadian Distribution Services". I can't speak to whether Canadian Distribution Services is reputable or not, but a little examination of the domain registry, etc., indicates that they're based in Western Canada, have existed since before DVD Soon's troubles, and the names of people that seem to be in charge are different from the names associated with 9086-8316 Quebec Inc.
Now, Canadian Distribution Services is a freight brokerage. They're not in the mail order business. It's not clear to me just what "assets" of DVD Soon they could conceivably want to buy - certainly not goodwill and outstanding orders, because they aren't in the DVD mail order business and the customer base of a DVD retailer wouldn't be valuable to them. So I'm highly dubious about their ability to make good on anything we might want them to make good on. It looks to me like most likely, CDS was the service provider for some of DVD Soon's shipping services, DVD Soon owed them a bunch of money, and upon DVD Soon's bankruptcy, CDS was given the bunch of random stuff (inventory belonging to DVD Soon, but much of it owed to people like you and me) that was already sitting in CDS's warehouse, in lieu of the money that DVD Soon owed to CDS.
Conceivably, we could go to CDS and say, "Hey, some of that random stuff wasn't DVD Soon's to be awarded to you, it's ours and we want it!" At least CDS look like they speak English. But I'm dubious about how well that's likely to work, and if CDS got that stuff through a legitimate bankruptcy process, we really don't have a claim against them (though maybe we do against the court that didn't consider our claims against DVD Soon when making the award).
Matt from 69.63.62.226 at Mon, 12 Dec 2005 16:12:18 +0000:
See update above - CDS denies any connection with DVD Soon.
Michael from 69.51.198.49 at Mon, 12 Dec 2005 16:38:49 +0000:
Hi, it happened the same thing to me. I lost 55$ on that damn site. I trusted them at the beginning and they had good prices, but now they are bankrupt and we all lost money. It must have something to do to get back our money!
Matt from 129.97.79.144 at Mon, 12 Dec 2005 20:43:32 +0000:
I have snailmail out to the contact address from the email. I note that the email from dvdsoon.com did not actually use the word "bankrupt" or any variant; it just said they were "closing". Someone posting in a Web BBS discussion I read said he'd contacted the Quebec corporate registry and been told that the company is not listed as bankrupt. Industry Canada has a Web site allowing online searches of that information, but it charges $8 per search so I'd like to hold off until I have at least a little more info. As mentioned above, the company that supposedly received their assets denies any knowledge of them, and does appear to be unconnected.
My current suspicion is that the corporation behind DVD Soon is not actually bankrupt, and they're merely trying to pull a fast one on us. I imagine that most of their creditors are customers who are owed less than $1000 each and unlikely to spend a lot of money pursuing it; if they can convince all those people to walk away from it, they may be able to avoid actual bankruptcy and divide the assets up among the people in charge instead.
Of course, if that's the plan, they shouldn't be allowed to get away with it. If I don't get a satisfactory response to my snailmail to 9086-8316 Quebec, I think maybe I should contact the police next.
It's a crying shame, because they really were a very good business, offering good prices and good service. I dealt with them for years and they've never given me any reason to doubt their honesty before. I wonder what can have gone wrong.
Ken Cooke from 81.76.93.124 at Mon, 12 Dec 2005 21:16:06 +0000:
I live in London and they owe me $95.... Using the same scam as described above... I'm trying to grab back the cheque through Barclaycard...
Fred from 207.164.136.2 at Tue, 13 Dec 2005 18:49:27 +0000:
I'm in Toronto, and have tried many, many, many times to contact those monkey's at DVDsoon. They owe me $55, and have done for almost 6 months.
I reported them to the RCMP (there is some website setup by the canadaian government to report online crime, the name of which escapes me now) for fraud and had given up trying to get my money back.
For anyone with enough cash to start up (I beleive about $15,000 would do it) this would be a great time to get into the Canadian dvd mail order business... start small and work up. Obviously somewhere along the line the great people at DVD Soon were kidnapped by monkeys who have been running it into the ground ever since. Maybe the cost of bannanas went up or something and they couldnt afford it anymore.
Either way, those that run (or as the case may be, ran) DVD Soon obviously have no intention to ever return your money. Have you ever tried to call them, and got through to the never-ending hold? I once left it on hold here at work on a second line for over 2 hours, just to see if someone would answer... i just had it on very quiet speakerphone and carried on working. Nope, no one answered. In 2 hours. After that, I knew they would never give me my money back.
The other classic story is that they claim your ISP is blocking their emails. Problem with that BS story is that I own the domain that my registered email address is/was with them, and I control the blacklist for the domain, and dvdsoon is not on it. They just dont even read them.
Finally, there are so many places across the net that is giving DVD Soon so much bad press, and they have done nothing to change it or address it. These guys know their time is limited and are trying to grab what they can whille they still can.
Lets find a small dvd retailer and give them our support.
Eric Johnson from 72.57.54.35 at Wed, 14 Dec 2005 02:24:12 +0000:
These clowns got me too, to the tune of about $70; same story. At least I'm not out $hundreds like some folks, who have my sympathy. Did you notice that the new operators have assumed the same old lousy sales policies? I can't imagine why anyone would buy from them.
Francois from 216.168.158.5 at Wed, 14 Dec 2005 20:38:55 +0000:
It looks like Canadian Distribution Services is registered in Quebec to a company named 9127-8572 QUÉBEC INC.
9127-8572 QUÉBEC INC. is owned by the same guy as DVDIMPORT.com
I received an email today from dvdsoon.com customer service and it was signed by Natasha who used to be an employee of the old dvdsoon.
So bankruptcy or not, it's still the same clowns running the shop.
paul kelly from 83.71.13.70 at Wed, 14 Dec 2005 23:56:48 +0000:
i'm from ireland and have being bying of dvdsoon for 2 years now . they were the cheapest for me since they had free shiping to ireland . the same happened to me were all my orders were cancelled and i was given $300 credit for them witch i have just lost because of this scam .
anyone with a region free dvd player should consider region 3 , while they are the chineese versions of the film nearly the intire content is english - sleeve , menus etc . you just select english at the start and its the same as our version .
the only difference is the cost they average around 15 euro each (about $19 u.s.). i get mine from www.cdwow.ie , who i never had a problem with .
hope we can some day get our money back from dvdsoon but i won't hold my breath .
Matt from 69.63.62.226 at Thu, 15 Dec 2005 02:48:51 +0000:
The region 3 DVDs described in the previous comment are generally bootlegs. That's why they're cheap. Many anime fans consider it immoral to buy them.
As for Canadian Distribution Services being "registered" to 9127-8572 QUÉBEC INC., I'd be interested to know in what sense that's true. The domain cdsltd.ca is registered to an address in BC, not a Quebec corporation; do you mean some other Canadian Distribution Services? Registered where? The people named as officers of 9127-8572 in the register of corporations are not the same ones named as officers of 9086-8316, so I'd also be interested to know the source for "owned by the same guy".
molly from 210.48.96.189 at Thu, 15 Dec 2005 09:19:14 +0000:
Hi. I have lost over $200 with DVDSoon so have laid a formal complaint on www.recol.ca which is Reporting Economic Crime Online (RECOL). I hope others do too & maybe something might be done about this scam!
Francois from 65.92.182.106 at Thu, 15 Dec 2005 14:14:55 +0000:
Hi Matt,
Both Canadian Distribution Services and DVDIMPORT.com are owned by Vincent Lesaux. So from now on, dvdsoon is a distinct division of dvdimport.
Here the references:
https://ssl.req.gouv.qc.ca/igif-bin/isl08tr1/cidreq/**URL**?matricule=1161420162&banque=C&action=ETAT_CIDREQ§ion1=O§ion2=O§ion3=O§ion4=O
https://ssl.req.gouv.qc.ca/igif-bin/isl08tr1/cidreq/**URL**?matricule=1148277891&banque=C&action=ETAT_CIDREQ§ion1=O§ion2=O§ion3=O§ion4=O
On top of that, if you send a question to dvdsoon, you'll get an answer from the same old customer service people. So except for the new debt free company, a new owner and thousand of angry customers, dvdsoon is still the same. :-(
Matt from 69.63.62.226 at Thu, 15 Dec 2005 14:46:53 +0000:
Thanks for the links. That's evidently not the same Canadian Distribution Services that operates cdsltd.ca, so that explains why cdsltd.ca claimed no connection. Looks like I was right to be suspicious of DVD Import.
Francois from 216.168.158.5 at Thu, 15 Dec 2005 15:31:19 +0000:
Well, you don't have to be suspicous of dvdimport.com.
I mean, that company is in business for some years and have a faily good reputation. They are using the old dvdsoon.com billing system (that used to charge when you place your order).
But they have no connection to dvdsson scam.
But I'll be very suspicious of the new dvdsoon.com, since it's a new "legal entity" but still the same old people behind.
Anyway, with so many angry customers all around the world, I don't think they'll be in business for long. They don't seem to be ready to ship for xmas and since they charge now at shipping time, they won't have any money coming in for some time.
Marley from 64.11.235.51 at Thu, 15 Dec 2005 20:22:40 +0000:
Found this on the net:
Protest about DVDSoon!!!
--------------------------------------------------------------------------------
Please cut and paste, sign and forward to the Canadian anti-fraud call centre at info@phonebusters.com
Please also feel free to post this letter to other forums.
To whom it may concern,
I wish to protest in the strongest possible terms about the actions of the Canadian DVD internet sales company DVDSoon.
Earlier this year DVDSoon got into financial trouble when it lost its main supplier.
Shortly after this, all orders held by the company, orders that had already been bought and paid for, were cancelled.
However, the proceeds were converted to store credit - instead of a refund being issued.
We have been told since then the company that managed the operations of DVDSoon, "9086 - 8316 Québec Inc," has been closed and DVDSoon is now being run by another company called Canadian Distribution Serices.
However, while DVDSoon continues to trade under its current name, Canadian Distribution Services has refused to honour any credits, refunds, replacements, or loyalty Fidelity iPoints.
In my case, I am owed $xxx.xxCAD.
Any orders still held by the company, unless they are cancelled, will be subject to a further charge - in effect customers will be forced to pay twice for the same item.
This is downright robbery.
And I quote from an email that was sent to DVDSoon clients on December 10, 2005 . . .
"All of the orders presently in the system will be processed on Monday
December 12th. As the credits you presently had were the responsibility
of 9086-8316 Québec Inc they will not be applied towards your pending
orders. If you no longer wish to receive these items please do cancel
your order at your earliest convenience in order to avoid any undesired
charges."
Natasha Bonfield
Customer Service Center
Centre De Service à la Clientèle
DVDSoon.com
une division de / a division of Canadian Distribution Services
It is difficult for myself and other clients around the world who have had dealings with DVDSoon to address this matter from afar.
I doubt that I will ever see my money again but I hope that someone, somewhere, can do something, to bring this company to account?
In the meantime, I call upon movie fans around the world to protest in the only way possible and to penalise DVDSoon by taking their business elsewhere.
Thanks for your time,
Yours etc
zhz from 67.69.17.19 at Thu, 22 Dec 2005 16:44:08 +0000:
They took $70 of my money too. At least the new company finally got the DVD that I ordered (months later!). Too bad they couldn't apply my credit towards this offer. I'm gonna have to talk to Visa to see if I can get it all sorted out. I also sent a letter to 9086-8316 Québec Inc demanding my money back.
Jamie from 66.57.96.206 at Mon, 26 Dec 2005 19:09:55 +0000:
I am owed well over $1000 by this awful company. I would take them to court just for the satisfaction. Anybody interested in a class action suit?
Paul from 209.162.255.134 at Tue, 03 Jan 2006 15:42:28 +0000:
Try videoflicks.ca, located in Ontario.
Matt from 129.97.79.144 at Thu, 12 Jan 2006 22:19:13 +0000:
Just an update on "DV-Depot": My order from them arrived a couple days ago in good, but less than perfect and less than expected condition. I'd selected the "have us open and re-wrap the discs more ruggedly" option because they threatened that if I didn't, they'd take no responsibility for discs that were damaged in shipping. Well, on two of the four discs in the box set I opened, the plastic boxes were not severely, but very noticeably, damaged - they'd evidently been opened with a knife and not enough caution in the re-wrapping process, and the centre "push to pop out the disc" button was broken off on one of them. On the other two discs, there were no paper inserts listing scenes inside the plastic boxes. Four discs, something to complain about on every one of them. I don't know for certain that there were supposed to be inserts in all four discs, but the first two discs had them and another copy of one of the fourth disc that I bought elsewhere had one, so I kind of think that maybe there once were inserts in all four discs and two disappeared before they got to me. These issues are not serious enough to make me try to return the discs or anything, but they are serious enough that I can't count DV-Depot as my preferred dealer for next time I buy DVDs. DVD Soon once shipped me a disc other than one I'd ordered (Princess Diaries instead of Princess Bride), and they've got these recent shennanigans of not shipping at all, but they never shipped me anything in less than perfect condition.
Jozsef from 207.112.13.206 at Thu, 19 Jan 2006 06:46:02 +0000:
In my experience, the evil credit card companies really do look after you if you received nothing for your money or were sent something worthless. If you have returned an item they will also return your money, but I'm digressing. Has anybody tried to get credit for these failed purchases from Visa, Mastercard or others? In the unlikely event that the former legal entity of 9086 - 8316 Québec Inc still has an account then they can simply debit it and credit you. I imagine that these guys just started over with a new company and jetisonned their old accounts and debts thereby removing that avenue.
barry from 84.92.73.225 at Mon, 23 Jan 2006 12:33:45 +0000:
I've lost around £45 of money to DVDSoon and sent 2 long description letters to BARCLAYCARD and they sent them to India where I received a letter back saying not enough info even though I provided screenshots, all emails and dates of the transactions from my Barclaycard. When I phoned them up to ask what more info they could possibly need, they tell me to write another letter
asking, I did but got the same response with no explanation. I'm going to contact the Ombudsman because Barclays are behaving very unhelpfully. There must be many people with the same problem, maybe if we refer to each others cases to Barclays, they could see how wide it is and do something about it - return our damn money as I believe it is their responsibility now. Has anyone succeeded with getting money back from Barclaycard?
Jean-luc from 82.249.81.243 at Mon, 23 Jan 2006 18:46:02 +0000:
it seems there are some problems with dvdimport too... the web site has totally changed and my email is not recognized anymore : i have a pending order for about 40 euros (i received half of a 80 euros order)
i also saw that strange note about provider blocking mail to sales@dvdimport... which is more than unlikely...
but my mail went through. am waiting for an answer...
John Deane from 146.171.254.65 at Mon, 30 Jan 2006 00:17:54 +0000:
Everyone listening:
I'm from Australia, it appears DVDImport is owned/controlled/and now stuffed by DVDSoon. As with Jean-luc, I couldn't access my account after noticing that they had "updated" their website. Look for the "Become a DVDSoon Partner" on the "account information" page when you log in. Repeated emails have been answered by what looks like "form letter" replies and I am not getting any closer to an outstanding order that I had with DVDImport before Christmas 2005. Fortunately that was the only order I had waiting(CAD$29.95) so I am not out of pocket too much, however, I have been caught by the same unscrupulous group of rip-off merchants.
If you're interested, I also use cd-wow.com for DVDs. It appears their admin is out of UK and their despatch is out of Hong Kong. Their prices are very competitive and all listed prices on their site INCLUDE delivery anywhere in the world. I have been using them for about 3 years and to date have not had a single problem. Their customer service is personal and exemplorary. Even to the point of giving me a credit for an ordered DVD where the price had dropped since I had placed the order but before they had despatched. They sometimes don't have all the titles immediately but their list is reasonably extensive and they deal all zones. Give them your support and we may be able to strengthen even more. Hope you get some justice.
Charmaine from 203.221.70.214 at Mon, 30 Jan 2006 22:46:28 +0000:
Hi i am from australia and have have also lost money through dvd soon. i ordered a dvd set last year for around $40 and never saw the order nor my requested refund. i recieved numerous emails from them saying that my order was cancelled, please complete credit refund from, blah blah blah. then after sending them a rather dirty email, i havent heard anything since and my account was deleted. this is the first i have heard about the company changing hands, apparently. i have already tried several things including aus. office of fair trading, other australian consumer and trading authorities, the canadian consumer authorities, my credit card company, with no avail. i have however been directed to a website that i think could be helpful to all who want to get their money back and also get even. it is www.econsumer.gov. it has an online complaint form that you fill out which will then be passed onto us federal authorities, which they may then use to take action against fraudulant companies. although i havent lost very much money, and i dont expect to see it ever again, i think that we should do all we can to bring this company down and get some sort of justice.
Matthew from 69.63.62.226 at Mon, 30 Jan 2006 23:00:20 +0000:
I don't imagine that there's a whole lot the US authorities can do for an Australian customer against a Canadian company... but there may be US customers with complaints, too, I suppose.
Glyn Evans from 62.137.134.235 at Wed, 01 Feb 2006 10:25:53 +0000:
have just received newsletters from dvdsoon and dvdimport which are identical. Both sent from dvdsoon.com ; link from dvdimport takes me back to what is the old dvdsoon site with a different colour scheme, so have dvdimport taken over the customer base, and will their ethics now suffer the same fate?
Fred from 207.164.136.2 at Wed, 01 Feb 2006 18:55:48 +0000:
Glyn -
I beleive that the owner of dvdimport purchased DVDSoon. We have seen evidence that the same staff is in place at dvdsoon, which does nothing but reinforce the suspicion that they just changed companies to jump their debts.
Do yourself a favour and never, ever go back to dvdsoon - for what they did was just down right criminal. Would you go back to a resturant that charged you money before you ate the food? And then after they got your money, left you waiting for ever and never gave you YOUR food, which you had paid for?
Matthew Skala from 129.97.79.144 at Wed, 01 Feb 2006 23:30:43 +0000:
I just had another email from Canadian Distribution Services in Delta, BC, or cdsltd.ca - this is mentioned above in Francois's comment, but they'd probably appreciate my emphasizing that cdsltd.ca are *not* the same "Canadian Distribution Services" that is connected with DVDsoon.
Tatum from 58.165.239.28 at Thu, 02 Feb 2006 07:32:31 +0000:
I have lost over $16,000 CAD in the DVDsoon fiasco and now it looks lie I am about to lose around $4-5,000 from DVDimport! I am having a lot of problems with my DVD import outstanding orders!
Matthew Skala from 129.97.79.144 at Thu, 02 Feb 2006 20:52:56 +0000:
Here's a link for the Quebec consumer protection authorities. They have a toll-free (within Canada, anyway) hotline number which may be the best place to report this stuff. I don't know if they speak English; I haven't attempted to call the hotline yet.
http://www.opc.gouv.qc.ca/e_HotLine/map_Site.asp
1 888 672 2556
Matthew Skala from 69.63.62.226 at Sat, 11 Feb 2006 05:04:33 +0000:
Yeah, I just got the email, too. I'll post more information about that soon. At this point, I'm planning to gather together all the documentation I can, and make another try with the credit card company. I didn't get satisfaction last time because I was past the deadline, but now DVDsoon is acknowledging that they owe me money, and making clear that they don't intend to pay it; that's pretty open-and-shut.
I also invite you to read their newly-posted terms of service document; it goes on at some length with the threats against people who initiate chargebacks on credit cards. Free clue: honest people don't make those kinds of threats.
mick from 62.252.224.17 at Sat, 11 Feb 2006 22:51:44 +0000:
i live in west yorkshire and they still have 51 dollers of mine when i sent emails i got no reply now on there web site they are saying you can have it to part payment but the 51 dollers you have to take shipping off but i never got my order from last year because they was out of stock and could not get it so why sould i pay shipping for something they could not supply i will not trust this company again
MichaelHF from 203.221.81.29 at Sun, 12 Feb 2006 01:25:31 +0000:
I lost close to $400 in the DVDsoon debacle. Just today I received this email. Anyone else got anything similar? Any thoughts on it?
"Dear Customer,
As you are aware Canadian Distribution Services has taken over the
brand of DVDSoon.com. Over the past few weeks we have been evaluating
the overall condition of DVDSoon before its acquisition. We have taken
past debts into consideration and have decided to offer compensation.
Compensation has been issued to your account in form of rebate which is
only redeemable towards 50% of the cost of your products before shipping
costs with DVDSoon at the time of billing. As we have only acquired
the name of DVDSoon and are not responsible for the credits that were
incurred through 9086-8316 Québec Inc these rebates will not be refundable.
We understand that some of you may not be enlisted for our mailing list.
This e-mail is presently being sent as your account was impacted by
the recent changes. You will not be sent any further communications on
this account unless otherwise requested. If you have any further
questions or concerns please do contact us by email at info@dvdsoon.com.
However Canadian Distribution Services reserves the right to issue the rebates
in accounts at its own discretion. Every account that was in dispute before
December 7th, 2005 could not be compensated.
We thank you for your time.
Canadian Distribution Services,
Customer Service"
I gave them a call, and you still can't talk to anyone there. They also sign off their phone message with "we thank you for your comprehension" which I remember was a clumsy phrase that appeared in all the form letters they used to send me.
I'm not sure the new turn of events is above board at all.
natacha from 206.123.2.135 at Mon, 13 Feb 2006 00:04:54 +0000:
i've lost about 200.00$ cad....and that really pissed me off...(sorry, i'm french!)so, if anyone know what to do to see our money back....please, email me!!!! my story is the same as yours, i tried to call, write...nothing worked! did somebody know what to do with this???
Derek from 24.43.205.22 at Mon, 13 Feb 2006 15:11:51 +0000:
I lost $250.00 to these guys. I just received the same email MichaelIHF above received. I have emailed them asking them how I will get my 50% rebate. I would be willing to spend $500.00 on DVDS to get back my lost $250.00 but can we trust these so called new guys. I will post if they answer my email.
Matthew Skala from 129.97.79.144 at Mon, 13 Feb 2006 22:21:17 +0000:
Derek: I don't trust these "new" guys at all. Your milage may vary.
I made another phone call to my credit card company today. The person I spoke to wasn't very encouraging, but said I could, if I wanted, send the documentation I had to them by snail-mail and see if there was anything they could do. I suspect that the customer service droid I spoke to just turned her brain off after she heard that I was past the 30-day deadline, and didn't quite register that I do in fact have written documentation of DVDsoon's criminal behaviour. I'll mention in my paper submission the fact that whether I'll continue to use this credit card is conditional on their either getting my money back of giving me a really good explanation of why not, and see if that helps.
Matthew Skala from 69.63.62.226 at Thu, 16 Feb 2006 14:36:10 +0000:
The documentation is in the mail to my credit card issuer. New email from the current operators of DVDsoon.com today, again claiming that they have no responsibility for the debts incurred prior to December 7 and no connection with the operators of DVDsoon.com prior to December 7.
It is, of course, nonsense - one can't acquire the assets of a failing business out from under creditors like that, and if 9086-8316 were legitimately bankrupt, there'd be a bankruptcy trustee and the "new" owners would be only too happy to put us in touch with the trustee.
Michelle from 222.152.80.95 at Mon, 27 Feb 2006 07:43:19 +0000:
I too am owed money from DVDsoon. After they went bankrupt I was stupid enough to try and purchase a dvd from the so called "new DVDsoon" only to find I have probably been ripped off again. My dvd has been sitting in packaging for 2 weeks and my credit card has been debited. So much for the debit once shipped policy. I received an email from them on the 27/02/06 after I questioned them about whether or not they were going to send my order and why they had not used my rebates to pay for the items. Their reply was that the rebates become credits after you purchase the dvds. You can then apply for a credit refund. All in all, I think it was a load of garbage and I will not be receiving the dvds or my money back. I am going to wash my hands of this company, they make me sick. I have been happily purchasing dvds from moviemars but I must say I no longer trust any company and am weary of the amount I spend. Thanks for ruining my dvd internet buzz DVDSOON how do people sleep at night.
Mark from 203.109.252.197 at Sun, 19 Mar 2006 20:38:26 +0000:
I not only lost money from these guys but also they claimed to have sent 2 parcels of dvds to me way back in October oh no they never arrived and do you think I could get anyone to help. Have been trying to get the new owners to check into this but they never respond to emails, until the other day when someone emailed me and told me to use their return documents which I have just done. Still the hope of ever getting anything back will amaze me. There's no way I would ever order anything off them again rebate or no rebate until this is cleared up
If anyone has ordered dvds from the new owners and got them please let me know
Chris from 198.168.122.10 at Tue, 21 Mar 2006 18:08:03 +0000:
I fell for the same e-mail they sent, claiming I can use my money back if I use it as credit when I order new items (up to 50% of the order value). Nice of them, really... I ordered something, they put it on my credit card and it was supposedly sent to me. They even gave me a tracking number on the e-mail concerning the shipping item. When I didn't receive my order, I tried to track it down. The tracking number doesn't even work...
Now isn't it downright fraud of not? I'm presently trying to contact them, but I don't have much hope they will answer.
They ask to wait three weeks before considering a package lost. Sure, with a tracking number, we would KNOW where it is!!!!
Next calls are: credit card company and Costumers Office Services. I do live in the same province they do business in, so I'll fill an official complaint.
Jaime from 210.9.173.18 at Thu, 23 Mar 2006 23:05:41 +0000:
Well I foolishly ordered more DVDs from the *new* DVD Soon, after they sent me the e-mail stating that I can use the rebates from the money that DVD Soon owed me. They overcharged me by CAD$250 on the order and didn't correctly assign rebates to the invoices. I e-mailed them and they credited the overcharged amount back to my account. I applied (via their website) to have the credit refunded to my credit card. But I seriously doubt that the refund will go through. They say 21 days to process. And it's been about 18 days so far. Has anyone had a refund to their credit card from them?? I would be interested to know. Out of the 20 DVDs that I ordered, I have received about 15 of them. So they are processing (some) orders. But the shipment is much slower than the old DVD Soon. I think it would be safer to cop the loss and never order from them again... in spite of their apparent attempts to trick us into believing that all is in order.
Gary from 64.230.10.56 at Thu, 23 Mar 2006 23:17:39 +0000:
I bought two DVD's from their websites 4 weeks ago and did not realize that they are a bunch of crooks. I send them an email asking why I have not received the goods and I got no replies. These DVD Soon people are a bunch of crooks and the RCMP should be after them. I lost #100 and they have ny credit card number which I will cancel.
Gary from 64.230.51.87 at Wed, 29 Mar 2006 23:36:51 +0000:
Update from message above. I just got my MC statement and DVD Soon has recorded a transaction against my card on March 08 under the name of "DVD Soon + 14492992", Boucherville, Quebec. This little info may help somepeople. I have not received my order yet after a month. I went to their website and these loosers are still taking new orders, ripping off more people. Can anyone stop them?
Jaime from 210.9.173.18 at Mon, 03 Apr 2006 03:12:15 +0000:
This is an update to my previous entry: Thu, 23 Mar 2006 23:05:41
I checked visa account on line this morning, and DVD Soon have processed a credit for almost $300.00. So this means that I have been refunded for the amounts that they overcharged me on my last order. So we are square once again. It took them longer than the 21 days stated on their website to process the credit. It was closer to 30 days (which is why I was starting to think that I would not receive the credit). I also received the last package of 6 DVDs that was outstanding. It took over four weeks to arrive. Most packages from Canada (to Australia) take exactly 10 days. So, the new DVD Soon is processing orders and shipping DVDs... but they are slow to process, cannot be trusted to charge the correct amount, and fail to deduct from the rebates (supplied to the old DVD Soon customers). They do not answer e-mails. I have lost count at how many I have sent them that they have ignored. So it looks like I have a happy ending from dealing with the New DVD Soon. I have received everything I have ordered (totalling 20 DVDs)from them and in spite of being overcharged by 400% I have received a credit to my credit card from them. Will I be dealing with them again? Perhaps one DVD at a time so I can hand-hold them through the process. And I will leave just enough money on the credit card, so that they cannot overcharge me. Unfortunately they do sell cheap DVDs so the temptation is great (to buy from them again).
Doug Griffiths from 222.154.113.175 at Mon, 24 Apr 2006 20:59:18 +0000:
Why can nothing be done about DVD Soon...does Canada protect people and organisations who carry out such fraud?
I'm in NZ and have about $35 in rebates which I have given up on ever seeing again. I've accepted that, but like I said, I can't believe this has happened and it seems there are no authorities in Canada that can or are willing to do anything about this situation. Bad karma for Canada on the international stage IMO.
d'Pappy from 204.209.150.77 at Thu, 27 Apr 2006 02:18:51 +0000:
I's in the same boat with most of you folks regarding an online purchase of a DVD through DVDSoon. Ordered it on the 23rd of March 2006 and haven't heard boo from this outfit since the initial receipt of my purchase. Numerous email enquiries on my part have been made with not one reply whatsoever from them. My credit card has already been charged (and the amount paid by this concientious remitter of payments). I'm glad to read that Jaime's made out, sort of. However, as others have mentioned, there should be some means to weed disreputable online vendors out so one won't have to go through this horse manure in the future. I'll gladly add my name to a list of disgruntled customers if such a beast is in the offering. L8r, d'Pappy
Matthew Skala from 69.63.62.226 at Thu, 27 Apr 2006 02:46:49 +0000:
If you ordered it on 23 March 2006, then (as of 26 April 2006 when I'm writing this) you're well within the 60-day time limit for issuing a chargeback on your credit card. The fact that you've already paid your credit card bill isn't a problem because that's between you and your credit card issuer, not between you and DVDSoon - DVDSoon already got the money when the transaction was posted to your account anyway, that's the point of a credit card. You're responsible for paying your bill on time even when there's a dispute, and your card issuer is responsible for sorting out your problem even after you pay. It's better to go ahead and pay, because not doing so would put you in the wrong with the card issuer.
I suggest you first make sure that your order really is expected by now - calculate the maximum reasonable time it could take them to ship it, bearing in mind whether they claimed it was "in stock" at the time you ordered - and then call your credit card issuer. The number should be on your credit card bill and also on the back of your card. Tell them you want to file a chargeback for the transaction. Explain that you did not receive the merchandise you ordered, and that your communications with the merchant have not been answered. The chargeback process didn't work in my own case because I'd already spent several months playing the "credit on my DVDsoon account" game and so the 60-day time limit had expired, but it sounds to me like you don't have that problem yet.
Kelly from 209.29.87.162 at Sun, 30 Apr 2006 21:04:53 +0000:
Thank God I found other people who have had problems with DVDSoon.com. My name is kelly, i live in Ottawa, Ontario and they owe me over $100. I was supposed to get a credit refund on my VISA card but once the compnay made thier switchover, they switched my "credit" to a "rebate" that can used for 50% of purchases. Basically this means that instead of getting my money back after numerous problems, never responding to my emails and months goign by after an order was paid for and never recieved, I need to spend another $100 in products to get my originall $100 back. i don't want to give them more money to get my orginal refund, I want it refunded to my credit card immediately. I am calling VISA to see if they can do anythign and I suggest everyone else does the same as they are one of thier vendors. i am goign to mention to them that there are several sites out there likie this one and maybe they'll investigate DVDSoon.com. I used to love this compnay, best prices and cheap too but now I think maybe they are dodging us all and trying to coerce us into purchasing more to get our money back. That makes them come across as fraudulent now and the fact that there are no contact numbers where you can get ahold of a live person is also very suspicious to me. I have saved all my email correspondences from them (the odd time I actually got a response)to send to VISA should they actually be able to look into this. If anyone else wants to email me with their details, it might be helpful too. Maybe we could all get our money back!
Kel
Vince Saliba from 212.56.130.104 at Thu, 04 May 2006 13:48:41 +0000:
Hi Guys. I'm from Malta and was so pleased that a company such as dvdsoon used to give me such sterling service. But that was up till December 2005. Now I'm in the shit too and they said that they have shipped the last two items I've ordered on the 4th and 19th April respectively but nothing has arrived yet. I believe this is a 100$ down the drain. Well I hope we get a refund or at least we receive the items they claimed that they have shipped.
Vince
Kieran Manning from 84.67.2.108 at Fri, 05 May 2006 22:07:07 +0000:
Ey up. From the UK. Used this site for a good few years and no problem. Place an order at the beginning of march for stuff that is for birthday presents in mid may, and guess what. Nothing. money debited as soon as the order went through. my theory at the time was, that the pedal boat hadn't made it over the atlantic yet or my postie is a thief. now having stumbled over this web-page, it appears dvdsoon are nothing more than conniving thieving bastards. so okay, it was only £30 i've more than likely lost, but fuck me! its the principal of the thing. i should have noticed something was up when i couldn't access my account. Twats. AVOID LIKE THE PLAGUE. Rant over.
Kieran Manning from 84.67.2.108 at Fri, 05 May 2006 22:12:23 +0000:
Oh, i nearly forgot. To save bullshit things like this from happening in the future, stick to www.cdwow.com or www.play.com
okay they maybe a few dollars/pounds etc more, but at least you know you wont get bullshitted off them. im hacked off losing £30, but i feel sorry for the poor fuckers that have lost 3 figures and more. How on earth can the website still be operational? something fucking stinks. I'd have felt better pissing my money up the wall.
Matthew Skala from 129.97.79.144 at Mon, 08 May 2006 15:17:53 +0000:
cdwow.ie appears to specialize in "Region 3" DVDs, with Chinese subtitles. Such discs are very often bootlegs; the ones on cdwow.ie may or may not be, but caveat emptor.
Miro Slodki from 72.142.165.44 at Wed, 10 May 2006 15:32:07 +0000:
I'm a recent orderer with DVDSoon.com.
Credit card charge was almost instantaneous - and now into day 5 with no status or updates on my 'available' dvd order.
Tried calling the 514-234-7666 and spoke to someone on the cell phone who claimed they were not Mr Guiard as per the above WHOIS information.
Gave the credit card company a headsup warning - so I am on file already. Will give DVDSoon a little bit of time as agreed upon with the credit card company - but will lodge a formal dispute at the earliest (resonable) opportunity
Also tried a reverse number lookup (via 411.ca) but it only lists the number as a portable number with no names/adresses.
wish me luck
Tom from 58.104.51.150 at Thu, 11 May 2006 08:58:24 +0000:
I live in Australia and am unfortunately not in a position to take up the fraudulent theft of my money (more than $200.00 AU)through any legal channels with DVDSoon. I have read most of the above complaints and I am just another statistic in similar if not identical circumstances. I have sent countless emails to DVDSoon re my outstanding orders, credit refund and 2 x Product Replacement Requests but no movement or status updates have been seen for several weeks. DVDSoon has only responded to one email which did not address my query but rather went off on a tangent about an unrelated issue. I can only hope that one day, Eric Guiard will do this to the wrong type of person who will be in a position to make him accountable.
Michelle from 59.167.101.130 at Thu, 11 May 2006 13:30:18 +0000:
I ordered some DVDs boxsets. I cancelled my order because they were slow posting them. I tried use some of my store credit but they charged my credit card for the full purchase price and deducted it from my store credit. A few days later the money missing from my store credit reappeared. I didn't want to risk them charging my credit card again so I asked for a credit refund.
It is now 2 months later and I don't have my refund. I have sent them over a dozen emails. They don't reply. I am owed $82 Australian.
d'Pappy from 204.209.150.77 at Thu, 11 May 2006 18:01:19 +0000:
Greetings: First, a big 'thank you' to Matthew S. from BC, Canada for telling me about the chargeback option (and to Mark from NZ, as well). I'd never had need to go this route in the past 'cause all my online buying experience had been good. DVDSoon has taught me a very valuable lesson: Check the 'net out for complaints against any future vendors I plan to do business with. I may save myself some time & headaches.
The credit card company credited my account for the amount of the order I placed with DVDSoon. Although it wasn't much money-wise, it was the principle of the matter. I also lodged a complaint online with the Better Business Bureau, but haven't heard from them yet (it's been about 2-weeks).
I've been checking my order status at DVDSoon just everyday. It's still in Pending mode (on an order of an item In Stock since 23March06). Since then, I've placed several orders on line (with Amazon.ca) and each time they've kept me posted about the status of my orders (i.e. order confirmation; order shipped), and the items have made it to my shack in no time at all. I really hoped DVDSoon could've achieved a similar level of customer satisfaction 'cause they do appear to offer a very attractive price. Of course, if you can offer the moon, but can't deliver... then what good are you, eh?
Thanks muchly for reading my input if you made it this far.
L8r, d'Pappy
E Bain from 130.209.6.41 at Fri, 12 May 2006 13:39:12 +0000:
Just re the above - CDWow is a well known and reputable site, wrt the discs. It sells DVDs from ALL regions, not just region 3. And the region 3 discs it sells are actually region 3.
A quick check would have confirmed that. :)
Apart from that, another person here defrauded by DVDSoon. The obvious scam of cancelling orders last summer than inviting us to place them again - while clearly using our upfront cash to fund their system change.
Pity that Canada doesn't have the same mail fraud laws as the US. I tried various options for online and offline fraud but never got far. But I also, after unsatisfactory e-mails from them re the 'credit system', sicced my CC card on them. This was before they put up the option to register for a refund last October - which I didn't bother with as I didn't trust it.
So I got my cash back. Fortunately my individual orders didn't total as much as some on here. I had a very lucky escape.
Deepdiscountdvd has a Canadian site now - perhaps you could try that since customs may cause you probs ordering from their US site. At the moment on most of my price checks their US site comes out best.
Matthew Skala from 69.63.62.226 at Fri, 12 May 2006 14:22:57 +0000:
E Bain - I *did* check cdwow.ie in some detail, and I'm not convinced that everything they sell is legit. I think you're misunderstanding the issue. Region 3 bootleg DVDs are "really region 3"; what they are not, is produced under license from the copyright holders. Many such discs are nonetheless produced at a very professional-looking quality level, and sold alongside licensed DVDs in otherwise-legitimate channels. They are common enough that for Japanese anime, "bootleg" is the default assumption for any disc that includes Chinese subtitles until proven otherwise; if you want to be sure, you have to check carefullywith a current list of which Chinese distibutors have licenses for what. There've also been known cases of Chinese distributors getting a legitimate license for a show from its original creators, but then using a fan translation without permission instead of making their own.
mrs b.a. davies from 62.252.32.14 at Fri, 19 May 2006 12:07:48 +0000:
Hi I order a dvd from dvdsoon.com on the 18th April and still have not received my order and I received my credit card this morning and they have taken the money out of my account, I did not know they did these things until I noticed this web site bev davies
pi55ed0ff from 202.150.113.29 at Sun, 21 May 2006 08:58:47 +0000:
Well there's a surprise. The site seems to have disappeared!
Initially I recieved all my orders from these guys - they were sloooow but cheap, so forgivable. But then the shit hit the proverbial fan and all my orders were cancelled.
Once the changeover to the apparent new owners happened, they issued me with a store credit/rebate or whatever the hell they called it. Call me a sucker - but I too, re-ordered to try and use up my credit.
I ordered just one $8 disc to test the water (thank Christ) and that was supposedly 'shipped' a good month ago. The old orders only took approx 17 days from shipped date to arrive here in New Zealand. They owe me over $160 CAD in total but I should probably just kiss that goodbye.
Me - I'll stick with Amazon - never did like the french/english covers anyway!
KEITH SINCLAIR from 203.91.87.54 at Thu, 25 May 2006 03:45:24 +0000:
I live in Australia and have just discovered your site. I too was a victim. I have reported them to the Royal Canadian Mounted Police as this is a fraudulent international operation. They state that they are investigating.
Today I sent the following email to DVDSoon:
'To anyone at DVDSoon with any degree of integrity.
Again I write to you bunch of charlatans requesting the whereabouts of the
DVD's supposedly ready for shipping on January 27, 2006.
Can't you get it through your thick heads that I have neither received the
DVD'd nor a refund!!!
Your customer service..what a joke.. leaves a lot to be desired.
You miserable bunch of jerks deserve to rot in hell!!!!
This is my 5th email about the missing DVD's.'
Simon Gidiuli from 202.86.208.114 at Fri, 26 May 2006 16:40:04 +0000:
I am please to see that I am not alone.
I ordered dvd's off them in early 2005. I spent the next 3/4 of a year chasing these DVD's and signing affidavits declaring the goods missing so I might have them re-sent. Finally after recieving store credits I decided to wait to order something else I wanted. I then recieved the "bankruptcy" notice - and later the "we will honor it as a rebate" notice. Foolishly (and hoping that they had been bought out by someone who actually could deliver DVD's) I placed another order to use up my rebate. I waited three weeks and nothing was shipped. I sent several emails; No reply. I have just had my bank reverse thier transaction successfully, but I am still really pissed off. They have $100 of mine!
I have vowed if ever i go to Canada; I will find Eric Guiard...
Is it possible to make this page count peoples total losses? I would gladly subtract them from him.
Matthew Skala from 129.97.79.144 at Fri, 26 May 2006 16:53:16 +0000:
Simon - good idea! I'll add a note at the top with my estimate based on people who've commented here. A lot of the comments only state approximate amounts, and of course it's hard to document or prove, but it'd be an interesting number to watch anyway.
Richard from 62.253.80.212 at Sun, 28 May 2006 17:03:45 +0000:
I'm willing to bet that the stuff that hasn't arrived was (a) shipped on or around the 19th of April (b) had a tracking code starting with "PP317" and (c) did not generate the usual shipping notice email. You're not alone - I've read complaints all over the place about stuff not arriving and they've all had the three things above in common.
I've never seen any package from DVDImport/Soon before, or since, use a "PP317" code - always a "PP50x" - usually "PP504"
Chris from 195.93.21.106 at Sun, 28 May 2006 17:18:59 +0000:
I live in the UK, and have lost $80 to DVDSOON.
I've just discovered this site, and was pleased to see it pop up the top of Google when entering them in the search.
I am surprised there is no online petition, asking the Canadian Trading Authorities to look into DVDSOON, as im sure there are hundreds of people on forums alone who whould happily add their name to the list of disgruntled.
jonathan from 203.190.197.100 at Mon, 29 May 2006 07:19:37 +0000:
hello,
i am owed $550 canadian dollars in store credit from these criminals. Mt friend is owed over $150 in credit and has reported them to the canadian police with little affect. I honestly can't believe a supposdly advanced nations such as Canad would allow this to carry on fro so long. They are stealing from more innocent people everyday. Also a note that after jan/feb this year the VISA verified logo on their site dissapeared. Obviously visa have recieved many complaints about their fraudulant operations as well. I believe my money is gone forever and only hope the owners serve prison time for their corporate crimes. In Australia this sort of thing would be stopped within a month, Canada obviously does not care about the dirtying of it's retail industries in the eyes of many unhappy foreighners.
goodluck with the fight
jonathan
Peter Irqumia from 69.71.81.36 at Mon, 29 May 2006 08:03:48 +0000:
i ordered several movies from dvdsoon.com, it usually take 2 business days to receive the items. last month i ordered 11 dvd movies at the same time and they never shipped anything. i tried to call them, email them and fax them, they didn't give me any response. now the site is gone so please someone tell me what to do. i like to get my money back.
Matthew Skala from 69.63.62.226 at Mon, 29 May 2006 11:57:40 +0000:
The front page of the DVDsoon site has been blanked, and database-driven operations like logging into your account all seem to fail, but the site is not down completely. If you go to a static page other than the front page, like let's say http://www.dvdsoon.com:80/employment-offers.xml (make big money through credit card fraud!), it still seems to be online; it's only when you start following links to dynamic pages that it fails with an error claiming technical difficulties.
Jason from 203.26.206.129 at Tue, 30 May 2006 02:01:56 +0000:
i am waiting on a chargeback to my crad said it would take UP TO 21 days it is now about 25. They had no problem charging my card when placing an order and when i cancelled they had no problem charging my card with the cancellation fees. looks like the site is down atm i will get a fucll chargeback soon hopefully
Matthew Skala from 69.63.62.226 at Tue, 30 May 2006 02:12:34 +0000:
Jason - it sounds like you're a little confused. I think what you're waiting for is a *refund* from DVDsoon, not a chargeback. An actual chargeback is when you tell your credit card company (not DVDsoon) that the merchant has ripped you off, and the credit card company gives you the money back. Chargebacks tend to be more reliable, because the credit card companies always have the regulators breathing down their necks making sure that the procedures are followed properly. Attempting one might be a good idea if you're afraid that DVDsoon is out of business - provided you're within the credit card company's time limit, which is usually 60 days.
Benoit from 70.81.98.238 at Sat, 03 Jun 2006 13:45:19 +0000:
HI, everyone.
I am sick and tire of these guys.I live in Quebec, so very close to this company.I also speak french.I have tried these guys for a 6$ dvd (not to lose much) wich claims to be in stock. Nothing for 6 weeks now. 2 E-mail are unresponded. All this in 2006 under new ownership.So avoid this company.
Now, I would like to receive a list of peole with their problem
encountered in 2006. I do not think we can sue for the previous owner.If you loss money in 2006 sent brief detail and amount loss. I will see with a lawyer what legal ground we have for
small court claims or class actions claim.
If the owner of this site want to contact me with details
I may see what I can do.
I do not post my e-mail because I do not want to receive zillions of e-mail.
So mskala's if you want to push this a little more, leave a message in this board ,and a mean to contact you directly
and i will proceed.
Good luck to all
Ben
Benoit from 70.81.98.238 at Sat, 03 Jun 2006 13:50:47 +0000:
By the way, a good site for dvd and anime, anyway use to be last year when I bougth a lot of dragon ballz at the best price anywhere.
Inetvideo.com
Matthew Skala from 69.63.63.69 at Sat, 03 Jun 2006 13:54:36 +0000:
Benoit - my email address is on this page several times already, but if you need it again, it's mskala@ansuz.sooke.bc.ca.
Mike Gibson from 86.135.139.233 at Sat, 03 Jun 2006 22:32:00 +0000:
I had Wild West The Series on order and they dropped the price from £17.91 to £11.67, so I decided to cancel and reorder. I did this and then realised that I then had a credit with them so ordered Dinosaurs the Series for £11.67, thinking the cancelled DVD would be used a credit for the reordered Wild West and part credit for Dinosaurs, how wrong could I be.
Original Order for Wild West £17.91 (35.98 CAD) charged to my credit card
Cancellation Charge £0.99 ($1.98 CAD) charged to my credit card
Reorder of Wild West £11.89 ($23.98 CAD) charged to my credit card
Order of Dinosaurs £11.89 ($23.98 CAD) charged to my credit card
While placing the orders the Credit amount seemed to go down first to $12 CAD and then $0 CAD, but I've just checked my DVDImport account and it states £17.51 credit and my Credit Card has been charged £11.89 twice. They have had an extra £24.77 from me when it should have been only £7.26.
The Dinosaurs DVD was in stock when I ordered on 25th May, but my order is still showing as pending.
Their UK telephone is out-of-service and their USA number goes to voicemail.
Pedro S. from 84.90.244.153 at Sun, 04 Jun 2006 11:56:35 +0000:
I lost 25€ with these guys, and when I read this page I lost all my hopes in recovering them. These are life lessons we must learn. Thanks for the information because it was very useful.
Louis Page from 65.93.1.186 at Sun, 04 Jun 2006 23:24:27 +0000:
I,to, add my deception on the service of DVDSOON.com .
I pass a order on feb. And I still didn't receive my order,
since we are on the beginning of june. I send a lot of email on my status on my order. I didn't receive any answers back. On their politic on advising theirs customers after 90 days that they can't send the order, I didn't receive any notice.
I hope that someone at DVDSOON is reading all those complaints.
Marc from 220.245.180.133 at Mon, 05 Jun 2006 11:07:12 +0000:
I think you all better do chargebacks as there site and import are not working they are down.
i recieved my chargebacsk from soon and import for the value of 16,00 Australian dollars..just not that long ago..
So your bank and do it!
This is the second time i had as i also got back 6000 from the november crap!
There sites are gone because they have stuffed up!!!
get your money its never too late.
marc from 220.245.180.133 at Mon, 05 Jun 2006 11:08:00 +0000:
I ment 1,600 not 16.00
janelwell from 211.31.55.175 at Tue, 06 Jun 2006 11:35:22 +0000:
From Australia. Thanks to your site, I'm not taking any chances with these new owners and just cancelled my credit card. Have not had anything withdrawn yet but would advise anyone who does not regularly check their bank statements to not take the risk and contact their finacial institution for the best advice. Great site - congratulations.
Paddy from 24.42.104.76 at Wed, 07 Jun 2006 00:24:48 +0000:
I decided to order 1 DVD to try and get my credit back from them. That was back on March 1st. Still haven't got my movie, and now the DVD I ordered isn't even listed on the site anymore. Called the credit card company, told them about my many emails and the missing DVD and they refunded my money, luckily. I don't think anyone could convince me to order from them even again.
The only good they have been to me lately is for price matching with Futureshop. Too bad, they used to be pretty good. used to get my orders in 2-5 days since I live right accross from Quebec in Ontario.
Francis from 70.81.168.253 at Wed, 07 Jun 2006 16:51:45 +0000:
Ordered 5 dvd's in January. Received them 1 month later. One of them was defective. Ask for a replacement or refund ... And i'm still waiting today. DVDSOON ain't answering emails anymore and it's impossible to join them at the phone number they provide. I pay them a visit last month and they said they will give me a refund through Credit Card and told me it could take a week or two. One month later... nothing, nada ! I suppose i will have to go there a second time but this time... i may not be as nice as i was the first time !!! *** DO NOT BUY FROM DVDSOON ***
Edwin from 62.58.232.53 at Wed, 07 Jun 2006 18:47:31 +0000:
Same story for me. They cancelled orders somewhere in juli 2005, ordered back in february 2005. They owe me $127.
In December 2005 received the following mail:
"Dear Clients;
It is with many regrets that we inform you of the closing of the company 9086-8316 Quebec Inc which managed the operations of DVDSoon.com. The credits of DVDSoon.com were taken again by Canadian Distribution Services, which means that the site remains operational and that the activities will be maintained. The orders in treatment will be delivered. Unfortunately, the operations remained outstanding being responsibility for 9086-8316 Quebec Inc will not pouront being respected, and this, including the appropriations, refundings, the replacement demands and the points fidelities. If you wish to obtain more information please address itself to: 9086 - 8316 Quebec Inc. 1001, boul. Montarville #75023 Boucherville Quebec J4B 7Z2
Thank you for your support and your comprehension.
Direction "
I live in the Netherlands, have ordered many times at DVDsoon, delivery problems began july 2004. Orders cancelled and so on.
I am amazed they still are trying to trick people into buying.
John hanson from 84.210.119.215 at Thu, 08 Jun 2006 21:25:35 +0000:
They frauded me, so now i am going to fraud them
Benoit from 70.81.98.238 at Thu, 08 Jun 2006 22:10:23 +0000:
SOME FRESH NEWS
9086-8316 Québec Inc. has gone bankrupt on April 2006 for 1,2K
So, as far as legal action against that company it is imposible.
But if we could link Canadian Distribution Services to the previous owner then it's a different story. But there where orders taken in 2006 that where not honoured. From letters receive and posted in this site it seems the new owner
9127-8572 Qc. Inc. was there in December 2005, so is he hiding behind the other guy bankruptcy.
We are investigating this fact.
Interesting enough the new owner had a receiveble for over 500,000$ .with the previous owner.
This hand change is far from clear stuff.
So now if anybody out there as a way to find out to whom is payment went, so we could find out who cash the money.
Especially those transaction between dec. 2005 to april 2006.
If you can ask your bank to give you the detail of the transaction a trace who cash the money, then we can see if CDS
is as clear as they state.
There is little chance to get money back, but if fairness,honesty and etique are words youn still beleive in then get involve.
I am doing this for 8$ that I lost. Nonetheless I will go to the bottom for principle sake.
Louis Page from 65.93.5.111 at Fri, 09 Jun 2006 00:26:29 +0000:
I saw in my credit card statement that my payment for that orders have been paid at CDS.
The orders for february 28, 2006 and that I didn't receive yet.
Stan from 207.139.232.210 at Fri, 09 Jun 2006 01:45:09 +0000:
I lost over $1600.00 Canadian to these guys. Please, if you value your money - do not order from them. Once the VISA chargeback date has passed - NOBODY cares - and no one will help you. Taught me a very hard lesson to never order from anyone who charges your credit card before shipping the goods.
Jim Hambrook from 203.173.20.17 at Fri, 09 Jun 2006 05:21:03 +0000:
In December 2005, I had paid about CAN$400 for dvds that were never dispatched.
Like many others, I tried in early 2006 to recover some of these funds by ordering more dvds using the so-called 'credits' offered by the new owner. However, the cost of all of these dvds was immediately charged to my card. I was then told that they had been shipped. None of them arrived. When I checked the consignment tracking numbers with Canada Post, it became clear that none of the numbers existed. They all had an extra digit and were therefore bogus.
So, the entire operation was, and it seems still is, fraudulent.
I managed to get credit card charge backs for the 2006 transactions (amounting to close to $400) but, so far, not for the 2005 transactions.
AVOID DVDSOON AND DVDIMPORT!!!
Benoit from 70.81.98.238 at Fri, 09 Jun 2006 12:47:31 +0000:
Thanks Louis and Jim for those extremely valuable information.
if we can mount evidence that CDS, does charge money on credit card and do not ship items, then autorithy may acccept to re-open the case.
For now their comment is "case closed because of bankruptcy"
but it is not CDS that is bankrupt.
So people continue to add info with experience related to CDS.
If you want leave your e-mail, some people who are investigating
may need to contact you.
Otherwise come back to site reguralely for development.
B-man from 192.197.178.2 at Fri, 09 Jun 2006 15:42:41 +0000:
My story is the same as everyone else's: I placed two orders totalling CAD$50 with DVD Soon before realizing that they will probably never be shipped. Have since launched a dispute with my credit card company for non-receipt of goods. With luck I'll get my money back. Otherwise I plan to file complaints with the BBB-Quebec, RCMP Recol and other consumer protection groups, as well as Google which accepted them as advertisers and were responsible for me finding their website in the first place. I feel stupid for having been scammed, but am angry enough to report these crooks to the proper authorities. Am also warning friends and family through word of mouth to prevent others from being burned. Only wish I'd found your website sooner (sigh).
Louis Page from 70.48.96.157 at Fri, 09 Jun 2006 16:30:08 +0000:
Benoit my email address is LSBP@sympatico.ca.
I would like to talk to those people that you talk.
Darren from 84.13.35.56 at Sun, 11 Jun 2006 02:51:50 +0000:
I am still awaiting a credit for over two months. I stupidly placed more orders though as the prices had dropped. I am now wishing I hadnt. I seriosuly want to see these guys go down. Let me know what you need me to do. Its almost like they have been given free regin to rip people off by the Canadian authorities.
I want the Canadian authorities to answer to why they have let this go on so long.
Marc from 60.240.185.118 at Sun, 11 Jun 2006 15:01:53 +0000:
Darren dont wait for your credit form them it wont happen as i found out.
You must notify your bank and do chargebacks to your visa or credit card to retrieve the money.
It works...
Just get all your bank statments with the values and you should be able to do it.
I have twice once in November last year on dvd soon (6,000)
and 1,500 this time between soon and import....
Got my cash back not a problem..
They simply dont creidt your account (Dvdsoon or DVDimport) they are thieves.
And if you didint recieve any orders do chargebacks on them as well.
GOODLUCK.
Miroslaw George Zakrzewski from 86.128.39.212 at Mon, 12 Jun 2006 10:24:39 +0000:
1. I am still waiting for a refund for Order No: 2055532 (Simpsons Season 6)
2. Order No 2066186 (Barbie and the Magic of Pegasus) which was supposed to have sent on 21st april has still not arrived
3. Order No. 2044893 (Lady and the Tramp) which was supposed to have been sent out on 28th Feb and again on 26th April has still not arrived
4. I am still waiting for credit refunds from 22nd March and 26th April
5. Invoice No 2086894 has been in packaging since 28th May
6. Order Numbers: 2078416, 2078454, 2078464, 2078492, 2079139 (and the balance of Order No: 2080169) ordered between 25th and 27th May have not been shipped even though they are all supposed to be in stock.
david from 124.168.20.24 at Mon, 12 Jun 2006 13:18:29 +0000:
People should note that items listed as shipped between April 19-21 have not been received by anyone anywhere!
Chris from 207.236.181.71 at Mon, 12 Jun 2006 14:31:51 +0000:
Used to love that website for their prices and expediency; now it sucks ...
Like many others, I tried in march 2006 to recover some of these funds by ordering more dvds using the so-called 'credits' offer. However, the total cost of all of these dvds was immediately charged to my card without the credits. I was lucky because I did receive 4 out of those 6 DVDs (got them in May) but I do not think that I will ever get the remaining 2. Still have about 35$ worth in credit and 36$ worth in rebates which I have to consider lost now :-(
Only wish I'd found your website sooner because the only reason I ordered back in March was to get some of my credits back ... my lost would of been smaller if I wouldn't have ordered again !
Un homme averti en vaut deux :-)
B-man from 192.197.178.2 at Mon, 12 Jun 2006 16:15:24 +0000:
So far the dispute I launched with my credit card company is working. I just received an adjustment for CAD$12, the value of my second order, from the merchant's bank. I'll let you know when something more develops with the first order, worth about $38. I've drafted my complaint for the RCMP-Recol program and will file it as soon as my dispute is finalized.
I know it's been said already, but it bears repeating: The ONLY recourse we seem to have is to launch a dispute through our credit card companies within their timelines. Please don't hesitate to do so.
Fred from 207.164.136.2 at Tue, 13 Jun 2006 17:26:38 +0000:
Has anyone tried to get the media involved in this? With a spot in a paper, or maybe even a tv newscast, public awareness will shoot through the roof, and hopefully our cause will be listened to by the Canadian Authorities. I live in Toronto, and really dont understand how they are allowed to continue to operate - liturally hundreds, if not thousands of people have filed complaints against these guys and nothing has been done about it. The complete in-action of the authorities disgusts me. They should get off their backsides and put these theives out of business permanently.
JMS from 66.57.96.206 at Wed, 14 Jun 2006 00:30:59 +0000:
This is an interesting message I got from DVDSoon awhile back while trying to reclaim the several thousand dollars taken from me. I find it strange that the 'new owner' would have the exact same employees. Maybe we can call and ask her?
From: DVDSoon.com - Customer Service <info@dvdsoon.com>
Date: Jan 3, 2006 1:04 PM
Subject: Re: DVDSoon.com : Order Payment Confirmation
Dear Madam;
My apologies for the delay of my reply as the administration part of our office was closed for the holidays. In all honesty I do not know what will happen by contacting the other company. I, personally, have not heard from them in months as I was laid off and have not heard from them since. What I do know if that the assets have been purchased by Canadian Distribution Services which is also the same owner as DVDImports who also called me to work for them. The assets include the technologies as well as trademark of DVDSoon.com Unfortunately the debts that the other company accumulated were not transfered with the sale. I was not provided with any information as to how they would be proceeding or what they will be doing as they are no longer a part of DVDSoon.com Once again I apologize for the inconvenience.
------------------------------
Natasha Bonfield
Customer Service Center
Centre De Service à la Clientèle
DVDSoon.com
une division de / a division of Canadian Distribution Services
Ezzy from 80.221.75.90 at Wed, 14 Jun 2006 19:44:05 +0000:
Placed an order in Feb, not retrieved it yet even though it has been in "shipped" status since Feb...
Anyway, the transaction recipe clearly states that the payment was done to CDS. Hopefully helps.
I just wish I would have found this site sooner. Life's a bitch, I guess.
JSB from 70.30.80.197 at Thu, 15 Jun 2006 06:02:41 +0000:
As of today, I can no longer log in to their website. Instead I get an error message indicating that either my login or password is incorrect. But first, some history...
I placed an $85.00 order on October 18, 2005, apparently just before they changed ownership. Like many people, I had placed numerous orders before and been very satisfied with both the service and pricing. Without knowing they had changed their iFidelity policy of free shipping, I opted for partial shipment thinking everything would still be shipped free.
By November 29 there was still no indication of what was happening with my order and no one was answwering their phone lines any more. I decided to cancel the order and on November 30 received an email from them confirming the cancellation.
Then on December 15, they sent me an email informing me my order was ready to ship and confirming a credit card transaction of of $51.25 for part of the order. I immediately emailed them advising them of their mistake including a copy of their cancellation confirmation.
On December 20 I received several emails from Natasha Bonfield first apologizing for the oversight and agreeing to re-cancel the order, then apologizing that some of it had been shipped. She advised me that I could refuse the items that had been shipped and I would receive a credit. I mistakenly thought "credit" meant credit card refund. I did receive the shipment on December 21 and sent it back via DHL, the courier in Mississauga that processes their orders locally.
It took months for them to acknowledge receiving the shipment back and then in March 2006 Natasha emailed me saying they had received it and I would receive my credit shortly. I regularly checked my credit card statement but to no avail. At this point they were no longer even responding to emails and I had sent some pretty terse ones. Finally at the beginning of June I accidentally discovered the credit and rebate in my DVD Soon account. Since there were 2 titles I still wanted and the price was so good my credit and rebate would have more than covered the cost, I placed an order on June 11. Too bad I hadn't seen this website before. I received an order confirmation email on June 12 but subsequent visits to my account did not show anything happening with the order. Now I cannot log in any more. After seeing this website I checked my credit card statement online and no charges have been placed but I will be watching it like a hawk. This time I will definitely meet the 2 month deadline for chargebacks.
Thanks for creating this site.
Guillaume from 213.44.108.56 at Thu, 15 Jun 2006 14:36:34 +0000:
I found this website a couple of weeks ago, while I was having trouble with DVDsoon, and I decided to share my experience with you.
I had ordered many DVDs last year with no problem whatsoever. I stopped ordering in June, not because of a problem I had with DVDsoon, just because there was nothing I particularly wanted to buy.
In March of this year, I decided to see if DVDsoon had any special offer (I had not been on the website for several months). They had an interresting price on two Smallville DVD box sets, so I decided to order them. I received them without any delay. (Remember that at this point, I wasn't aware of any problem people had with DVDsoon). My birthday was in April, so my girlfriend ordered me some DVDs through my DVDsoon account. She received them all quickly except for 2: Nip/Tuck season 1 & 2. After my birthday, I logged on to my account and saw that the two dvds were still pending one month after the order had been made. After many emails, I finally received an answer, saying that they were investigating. A couple of days after that, I received a shippement notice for only one of the two DVDs. I send them new emails, asking them one the missing DVD set, which was still pending. Anyway, today, I received Nip/Tuck season 2 and I got an email from DVDsoon saying that the season 1 DVD set would be shipped in a couple of days.
However, I'm still waiting for them to refund the credit I got after cancelling an order. It's been over a month and so far the 100 Canadians dollars I had have not been refunded. After reading all of your experiences with DVDsoon, it looks like I won't be getting that money back. However, I still consider myself lucky, since I did receive what I ordered (even if it was almost two months later).
Moi from 207.236.152.163 at Fri, 16 Jun 2006 20:43:12 +0000:
I cant say my name
Vincent Lesaux is the new owner of DVD Soon and Eric Guiard and his staff are still working on Lauzon in Boucherville - the address at Montarville was used only for mail - Vincent Lesaux has started another web for games with Patrice....
Lesaux accounting is still on St-Jacques
He just bought a house in Candiac
olzolz from 24.200.156.175 at Sat, 17 Jun 2006 07:04:24 +0000:
To MOI: it seems you know them personally, which would explain why you don't want to tell your name. When you talk about St-Jacques, are you talking about St-Jacques street, in the south of Montreal? If yes, I could pay him a visit since I work on St-Jacques, and inform the readers of this post about whatever I would find out.
Maroha from 72.136.244.224 at Tue, 20 Jun 2006 16:59:49 +0000:
Although I've managed to have some charges reversed by my credit card company, since contacting DVDsoon.com met with no replies, but as of today (June 20th, 2006) I did receive one pending item from a previous order. Someone's obviously there still, but even a phone call to them was not responded to, and the website for C.D.S. (www.cdscanada.com) went down just around the time all the delays started. I, too, was unable to access my account a couple weeks ago, but it's now accessible again. I have no idea what these people are pulling.
Peter from 152.163.100.204 at Wed, 21 Jun 2006 02:20:42 +0000:
Thanks for having this page. I only wish I'd seen it before I did business with these guys. I placed my first and only order several weeks ago and it has been sitting pending ever since. I have sent several e-mails all which have been ignored. I guess my next move is to try to get my money back but judging from the comments on this page that's probably not going to happen. A few days ago I couldn't even access their site or login to my account. Like a lot of people I got lured into this with extremely cheap prices on expensive or hard to find DVDs. It just goes to prove the old saying "if it seems to good to be true it probably isn't". I've already written this one off as a learning experience but whether I get my money back or not my advice to anyone reading this is avoid doing business with DVDSoon.
david from 203.217.32.44 at Wed, 21 Jun 2006 07:11:27 +0000:
Of late, it seems to take 5 weeks or so before supposed instock items are sent-at least in my case.
A wholesale packaging email went out a few days ago to alot of customers with the recent sale/low price period and the results should be apparent by late next week.
B-man from 192.197.178.2 at Wed, 21 Jun 2006 19:10:09 +0000:
I have since received a chargeback on my credit card for the value of my first order (i.e., CAD$38), which means that I have successfully retrieved all my money. My next step will be to file my complaint against DVD Soon with the RCMP, BBB and others. I suggest that others file their complaints too, if there's any hope that action be taken against these bandits. The fact that they keep their website updated with new releases in order to lure new victims is proof of intent to defraud, in my view. Good luck to you all!
B-man from 192.197.178.2 at Wed, 21 Jun 2006 19:13:05 +0000:
Oops, I almost forgot...
I wanted to recommend another Canadian CD/DVD vendor with whom I've had terrific experiences over the past several months -- www.cdplus.com located in Brampton, Ontario. They have a great selection, competitive prices, free shipping and terrific customer service.
Maroha from 72.136.244.224 at Wed, 21 Jun 2006 21:49:28 +0000:
To help out those who no longer have a place to buy DVDs, there's also the recently launched Deepdiscountdvd.ca, a Canadian branch of Deepdiscountdvd.com. I've dealt with the US site numerous times, and they're awsome. Of course the prices can't beat those we enjoyed with DVDsoon.com, but at least they're reliable. As an update I, too, received a refund through my credit card company for another disputed payment for unshipped items...and it came surprisingly fast. The credit card company says it's likely that someone either responded to them from DVDsoon.com's side, or DVDsoon.com itself initiated the refund. In either case, someone is still there running things. I wish we knew what the real story was - I still don't entirely believe they're fraudulent or intentionally stealing our money, but there's something happening behind the scenes I doubt we'll figure out. Call me optimistic, I guess, but I'm hoping things'll get sorted soon.
Indy from 134.146.9.20 at Thu, 22 Jun 2006 01:53:16 +0000:
On May 25th, I received an email from DVDSoon about their Super Special Offers. They had some really good titles, so I bought 2 DVDs. After only 1 week, the orders were processed and I got a mail stating my order was presently in packaging and should ship in the following 24 to 72 hours. Almost immediately it was shipped and the status turned from packaging to shipped.
I still was not aware of this website at that point. On May 28 and May 31, I placed an order for 3 DVDs but dared not buy more as I had this nagging feeling based on the credit fiasco when the company changed hands in 2005.
Then I found this website. I wasn't sure if I should cancel my orders as it incurs administrative charges and had no idea how to go about doing a chargeback. On 17 June, I got 3 emails stating my orders are now in packaging and should ship within 24 to 72 hours. Was really surprised to get this and was not sure if the system would change the status automatically before a month is up or someone is really working there.
Today 22 June, my orders are still visible in the pending screen as packaging and visible in the packaging screen in the DVDsoon website. I read somewhere that someone had their orders in packaging status for more than a month. Should I wait for a few more days or initiate a chargeback? What kind of evidence do I need to give to the credit card company as I'm in the UK and have never done this before?
Appreciate any feedback. Thanks
B-man from 192.197.178.2 at Thu, 22 Jun 2006 18:36:46 +0000:
To Indy:
Whatever you decide to do, don't wait too long to do it. "Running out the clock" is part of their scheme, it seems. Verify your credit card company's chargeback deadline (mine was 30 days after the statement date), so you'll know exactly how long you can let things go before acting. I didn't need to provide them any evidence per se, other than to specify "non receipt of goods" as the reason for disputing the charge. However I've made PDFs of everything (orders, e-mails, payment statements, etc.) just in case I'm asked to produce support documents.
To everyone:
I've now filed complaints against DVD Soon+DVD Import with the Royal Canadian Mounted Police (www.recol.ca) and with the Office de la protection du consommateur du Québec's regional office in Montreal. (Not surprisingly DVD Soon is not a member of the Better Business Bureau in Quebec, so I didn't bother filing a complaint with them.)
I'm concerned that, because I managed to get all my money back, no one will investigate my complaint too seriously. Perhaps I could encourage everyone who lost $$$s to file complaints also; this way authorities should understand how big the problem is and see why they need to act.
Sten from 83.92.77.19 at Fri, 23 Jun 2006 12:12:45 +0000:
Perhaps it should be notet in the top section that DVDImport own DVDSoon, and DVDImport should be avoided as well since they are the same company.
Vulcan101 from 195.93.21.106 at Sat, 24 Jun 2006 02:34:58 +0000:
The DVDForums in the UK have a number of long threads running about these crooks. They seem to have identified that orders with a tracking number in the PP317 series have not been received by anyone.
http://www.thedvdforums.com/forums/
You will need to register though.
Aristee from 82.226.217.99 at Sat, 24 Jun 2006 12:51:52 +0000:
Unfortunaltely, cdplus.com and deepdiscountdvd.ca don't seem to ship abroad. Does anybody know a good site for frenchies???
For those who understand french, there's a forum with all our complaints: http://www.dvdrama.com/forums/ftopic70588.php
I don't understand why nobody in Montreal try to go to their several official adresses yet.
olzolz from 24.200.156.175 at Mon, 26 Jun 2006 19:52:29 +0000:
TO ARISTEE:
I live in Montreal but I don't know their Montreal address. In his recent comment, MOI said they have an address on St-Jacques street but he has not answer me when I asked to be more specific: though I work on St-Jacques, I can't do anything if I don't have the exact address. As far as their official address, it's in Boucherville, not in Montreal.
Matthew Skala from 129.97.79.144 at Mon, 26 Jun 2006 20:08:18 +0000:
Try this address:
9072-9534 QUÉBEC INC.
276, SAINT-JACQUES, BUREAU 815
MONTRÉAL (QUÉBEC)
That's from the corporate registry link above. Note that the address for 9127-8572 QUÉBEC INC. used to be Bureau 816 at the same address; it has since changed to an address in Boucherville. I wouldn't be surprised if this Montreal address is actually a postal box at a "Mailboxes Etc." type of establishment, not a real "bureau"; but at least it is a Montreal address. Also worth a look would be this address from the dvdsoon.ca domain registration:
Eric Guiard, Président
9086-8316 QUÉBEC INC. o/a DVDSOON
30, rue de l'Eglise
Longueuil QC J4G 1H9 Canada
As I understand it (you'd know better than I), Longueuil is basically part of Montreal, so it may be close enough for you to visit.
FROM MOI from 207.236.152.163 at Mon, 26 Jun 2006 20:09:13 +0000:
TO OLOLZ
On St-Jacques street in Montreal is their accountant - Michaela
if you want to see Eric Guiard and or Vincent Lesaux or Patrice go at 24 de Lauzon St in Boucherville, Vincent Lesaux has rented 2 locals (one use to be DVD SOON)
ragot from 83.115.87.25 at Tue, 27 Jun 2006 15:10:46 +0000:
hi...
I am like you, dvdsoon has fucked me.
But i continue to try join it.
please have you an adress for contact dvdsoon ?
thank you.
kevin from 70.28.115.219 at Wed, 28 Jun 2006 03:32:00 +0000:
I've had problems with them as well. They owe me a refund for an order, they charged me a restocking fee for that order and I know they never actually had at least one of the disks as they removed it from thier catalog while I was still waiting for them to receive it, and no, they did not notify me that it was no longer available. They also owe me for half of another order. I'm still hoping it can be filled as I intentionally selected DVDs that were marked as "in stock".
On a more positive note, the anime site that was requested earlier, try www.importanime.com. The prices are great, the service is fantastic ( all of may orders have been filled and in my hands within 2 or 3 days ), and they ship from Kanata, Ontario so no customs to deal with.
Big Guns from 203.26.122.12 at Thu, 29 Jun 2006 00:13:42 +0000:
Have people noticed that the so-called tracking numbers that DVDsoon use disclose whether in fact the item really shipped?
If the prefix is "PP5..." the item really shipped and you should receive it.
If the prefix is "PP3..." the item did not ship. It is a phantom parcel that you will never receive.
If you get advice that a parcel with the PP3 prefix has shipped you may as well start the chargeback process straight-away. You will never get it.
Also the refunds to credit cards are now completely illusory. I got a couple very early on but not for 3 months now.
Nivea from 203.206.237.202 at Thu, 29 Jun 2006 10:45:54 +0000:
9 orders with the PP317 all fail to arrive. Says it all really.Order at your peril!
![[RSS syndication file]](/i/rss.png){kind=small}
Steve from 165.154.6.17 at Thu, 8 Dec 2005 20:40:11 +0000:
I have no idea if "animegamefactory.com" is any good or not. Saw this link:
http://www.ctrl-a.org/forum/viewtopic.php?p=1802#1802